Here at Holistic Gem we offer a 3-5 day delivery service, free for orders over £25. During busy periods, such as the run up to Christmas, to avoid disappointment please make sure that you place any orders in plenty of time as our 3-5 day service cannot be guarunteed during this time of year.

We really hope that you are please with your purchase, however, we do realise that occasionally a product might not live up to your expectations or in worse of circumstance arrive damaged. Please don't hesitate to contact us as soon as possible (within 14 days) to enable us to put things right, whether it be re-sending a damaged item or organising a return and refund. Postage will be refunded for returns agreed within our 14 day return policy.